Shipping policy

1. Delivery Cost:
We deliver free of charge across the UK
 
2. How long does it take to dispatch my order?
We aim to dispatch your order within 1-2 working days. Average dispatch time is normally 2-3 day. If you need something urgently, please send an email and we can dispatch same day.
 
3. How long does delivery take?
Once dispatched, it should take 3-7 days to arrive but this is dependent on Royal Mail as it can take longer during busy times / seasonal times. 48 hour tracked should take 2-3 working days.
 
4. Tracking your parcel
 
Tracking numbers are sent out automatically via royal mail after we have dispatched your item.
 
If your tracking number hasn't updated within 5 working days, please contact us at [email protected]
 
5. Where do we deliver too?
 
We only deliver to the UK at the moment but we will think about international at some point in the future.
 
6. Lost parcels:
 
After 15 working days, if you still haven't received your order and if the tracking hasn't moved, please contact us and we will send a replacement asap.
 
If the item is lost due to an incorrect or incomplete address provided by the customer, a refund or replacement cannot be made unfortunately.
 
If an item is returned to us by Royal Mail due to an incorrect or incomplete address provided by the customer, a re-delivery fee of £3.95 will be requested from the customer before a replacement can be shipped.
 
Delivery Time
 
Shipping time: 3 days, marked delivery time: 3-7 days